Terms & Conditions – Handmade Shop Guidelines

Last updated: August 04, 2025

1. Handmade Nature of Products

All Samra Knots products are handmade with care, meaning each item is unique. Variations in color, texture, size, or pattern are natural in handmade crafts and add to their charm and authenticity.

2. Custom Orders

Custom orders are created specifically for you and cannot be returned or exchanged unless damaged in transit.
Please ensure all color choices, personalization details, and special instructions are correct when placing a custom order.

3. Shipping

We currently ship from the UK to selected international locations (including the US, EU, and more).
Shipping times vary by location and courier. Once dispatched, Samra Knots is not responsible for postal delays, customs processing times, or lost packages caused by external couriers.

Customers are responsible for any import duties, taxes, or customs fees required by their country.

4. Returns and Exchanges

We want you to love your handmade piece, but if something’s not right, we’re here to help.

UK Returns

You may return non-custom items within 14 days of delivery if:

  • The item is unused and in its original condition

  • You contact us first via email

  • You cover return shipping costs

Once we receive and inspect the item, your refund will be issued to the original payment method (excluding shipping fees).

International Returns

We currently do not offer automatic international returns due to high shipping costs — but we’re happy to help on a case-by-case basis.

If you’re an international customer and need support:

  • Contact us within 7 days of delivery

  • Send photos if the item is damaged or incorrect

  • We'll guide you on next steps depending on the issue and destination

Non-returnable items:

  • Custom-made or personalized pieces

  • Items marked as final sale or discounted

  • Items damaged due to misuse

5. Pricing and Payments

All prices are listed in GBP (£) unless otherwise stated.
We reserve the right to adjust prices at any time, including during sales or due to changes in material costs or shipping fees.
Payments are processed securely using trusted third-party providers (e.g., Stripe, PayPal, Squarespace Commerce, TikTok Shop, etc.).

6. Intellectual Property

All content — including product designs, descriptions, images, branding, tutorials, and logo — belongs to Samra Knots and may not be copied or reused without permission.
We actively monitor for copyright infringement and will take appropriate action if our work is used without credit or consent.

7. Liability

Samra Knots is not liable for injury, damage, or loss caused by improper use of our products.
Please keep handmade items away from young children, pets, or open flames unless the product is intended for such use.

8. Marketplace Policies

If you purchase via third-party platforms (like TikTok Shop or Etsy), additional terms from those platforms may apply.
Please review their terms during checkout, especially regarding delivery tracking, refunds, and buyer protection.

9. Contact Us

For questions or concerns about these terms:

Samra Knots
📧 hello@samraknots.com
📍 Based in the UK – Shipping Worldwide

You can also contact us via direct message on our official accounts:
Instagram, Facebook Page, TikTok, Pinterest, and YouTube.