FAQs – Macramé Orders, Shipping Info & Care Tips

Last updated: August 2025

Welcome to the Samra Knots FAQ page — your go-to for all things handmade, custom, and cozy!
From shipping times and colour options to care tips and returns, you’ll find the answers to our most common questions here.
Still need help? Contact us — we’re always happy to chat and help you out!

About Samra Knots

  • Samra Knots is a UK-based handmade business offering boho-inspired macramé décor, accessories, and meaningful gifts. Each item is crafted with care using eco-friendly cotton cord — embracing slow living, creativity, and soulful details.

  • Yes! Whether you’re after a specific size, design, or colour, we’d love to bring your vision to life. Visit our Custom Orders page or message us to get started.

  • Absolutely. Many items can be made in your favourite earthy tones or pastels. Leave your request at checkout or message us to confirm availability.

Product Details & Gifting

  • Most of our pieces are handmade to order. Here’s a quick breakdown:

    • Made-to-Order – Crafted fresh just for you

    • Ready-to-Ship – Some items like charms or keychains

    • One-of-a-Kind – Limited editions like wall art may not restock

    • Custom Orders – Created based on your preferences

    • Headbands – Flexible and comfortable fit

    • Earrings – One-size

    • Bags – Crossbody style with long straps

    Need help with sizing? Just reach out!

  • Yes, of course! Add your message at checkout, and we’ll include it with your order.

  • Every item is beautifully packaged in eco-friendly, plastic-free wrapping. If it’s for a special occasion, let us know — we’re happy to include a handwritten note.

Care Tips

    • Shake gently or dust with a soft brush

    • Spot-clean with a damp cloth

    • Air dry only — avoid soaking or machine washing

    • Comb fringe gently with fingers or a wide-tooth comb

    • Store in a dry place to preserve its shape

Shipping, Processing & Delivery

  • Every piece is handmade with care. Please allow:

    • Ready-to-Ship: 5–7 business days

    • Made-to-Order: 10–14 business days

    • Custom Orders: 10–15 business days
      Need it sooner? Message us — we’ll always try to help.

  • Yes! We now ship worldwide including to:
    UK, US, Canada, Australia, New Zealand, EU, UAE and more.
    Shipping rates and times vary by country — view our full Shipping Policy for details.

  • Please wait at least 10 days after dispatch before contacting us. Then send us your order number and we’ll track it down for you.

Returns & Support

    • Contact us within 3 days of delivery

    • Returns accepted for non-custom items in unused condition

    • Custom or personalised orders are non-returnable (unless damaged)

    • Refunds are processed after item inspection

    More details here: Return Policy

Stay Connected

  • We post DIY tutorials, behind-the-scenes content, and new arrivals on:
    Instagram, TikTok, Pinterest, YouTube & Facebook – @samraknots

Still have questions?

Visit our Contact Page or email us at hello@samraknots.com — we usually reply within 24 hours.