FAQs – Macramé Orders, Shipping Info & Care Tips

Last updated: September 7, 2025

Welcome to the Samra Knots FAQ page — your go-to for all things handmade, custom, and cozy! From shipping times and colour options to care tips and returns, you’ll find answers to our most common questions here.
Still need help? Contact us — we’re always happy to chat and help you out.

About Samra Knots

  • Samra Knots is a UK-based handmade business offering boho-inspired macramé décor, accessories, and meaningful gifts. Each piece is crafted with care using eco-friendly cotton cord — celebrating slow living, creativity, and soulful details.

  • Yes! Whether you’re looking for a specific size, design, or colour, we’d love to bring your vision to life. Visit our Custom Orders page or message us directly to get started.

  • Absolutely 🌸 Many items can be made in your favourite earthy tones or pastels. Leave your request at checkout or message us first to confirm availability.

Product Details & Gifting

  • Most of our pieces are handmade to order. Here’s a quick guide:

    • Made-to-Order – crafted fresh just for you

    • Ready-to-Ship – small items like charms or keychains

    • One-of-a-Kind – limited editions (e.g., wall art) may not restock

    • Custom Orders – created fully based on your preferences

    • Headbands – flexible and comfortable fit

    • Earrings – one size fits all

    • Bags – crossbody style with long straps

    Need help with sizing? Just reach out — we’ll be happy to guide you

  • Yes 💌 Add your message at checkout, and we’ll include it with your order.

  • Every item comes beautifully packaged in eco-friendly, plastic-free wrapping. If it’s for a special occasion, let us know — we’ll happily include a handwritten note too.

Care Tips

    • Shake gently or dust with a soft brush

    • Spot-clean with a damp cloth

    • Air dry only — avoid soaking or machine washing

    • Comb fringe gently with your fingers or a wide-tooth comb

    • Store in a dry place to help preserve its shape

  • With a little care, your macramé can last for years. Cotton cord is durable but gentle — avoid constant moisture or rough handling, and your piece will stay beautiful over time.

Shipping, Processing & Delivery

  • Every piece is handmade with care. Please allow:

    • Ready-to-Ship items → dispatch in 3–5 business days

    • Made-to-Order items → usually 7–10 business days

    • Custom Orders → around 10–15 business days (depending on size and detail)

    Need it sooner? Message us — we’ll always do our best to help.

  • Yes! We ship worldwide 🌍 including:

    • 🇬🇧 UK (Free Shipping)

    • 🇪🇺 Selected EU countries (Flat £8.50)

    • 🇺🇸 US (Flat £8.50)

    • 🌍 Rest of World (Flat £20, e.g., Canada, Australia, New Zealand, UAE)

    Shipping times vary by country — see our full Shipping Policy for details.

  • Please allow at least 10 days after dispatch before contacting us. Then send us your order number and we’ll track it down for you.

Returns & Exchanges

    • Contact us within 14 days of delivery (3 days if item is damaged or incorrect)

    • Returns accepted for non-custom, non-sale items in unused condition

    • Custom or personalised orders are non-returnable (unless faulty or incorrect)

    • Refunds are processed once the item is received and inspected

    • Buyers are responsible for return shipping costs unless the item was damaged or sent in error

    For full details, see our Returns Policy.

  • Yes — exchanges are accepted on request.
    Please contact us first at hello@samraknots.com within 14 days of delivery so we can arrange it. Items must be returned in unused condition, and buyers cover return shipping unless the item was faulty or incorrect.

Stay Connected

  • We share DIY tutorials, behind-the-scenes content, and new arrivals on:

    • Instagram

    • TikTok

    • Pinterest

    • YouTube

    • Facebook

    Follow us everywhere at @samraknots 💛

✨ Still Have Questions?

Visit our Contact Page or email us at hello@samraknots.com — we usually reply within 24 hours (1–3 business days during busy times).