How Samra Knots Collects, Uses & Protects Your Data

Last updated: August 04, 2025

1. What Information We Collect

We may collect:

  • Personal details (name, email address, phone number) you provide through contact forms, checkout, or email.

  • Shipping and billing information when you place an order.

  • Social media handles or profile names if you message us via Instagram, TikTok, Pinterest, Facebook (page or group), or YouTube.

  • Website usage data (e.g. pages visited, time on site, browser type, IP address) via cookies and analytics tools.

2. How We Use Your Information

We use your data to:

  • Respond to your inquiries or custom order requests.

  • Process, package, and ship your orders (including internationally).

  • Send confirmations, delivery updates, and support emails.

  • Improve our website, customer service, and product offerings.

  • Promote relevant products or offers (only with your consent).

3. Sharing Your Data

We do not sell your data.

We may share your information only with:

  • Secure payment processors (like Stripe, PayPal, or Squarespace Commerce).

  • Shipping services (such as Royal Mail, Evri, or international couriers).

  • Trusted third-party tools for analytics, advertising, or marketing (e.g., Google Analytics, Pinterest Tag, TikTok Pixel) — only to improve our services.

  • Social media tools (like Meta Pixel or TikTok Pixel) to understand how people interact with our ads and content across platforms.

We will never share your personal information outside of these uses unless legally required.

4. Cookies & Tracking

We use cookies and tracking tools (such as Pinterest Tag, Google Analytics, and TikTok Pixel) to:

  • Analyze traffic and visitor behavior

  • Improve your browsing and shopping experience

  • Personalize ads and content

You can manage or disable cookies in your browser settings at any time.

5. Your Rights (GDPR & Global Customers)

If you’re in the UK, EU, or a country with data protection laws, you have the right to:

  • Access your personal data

  • Correct any inaccurate data

  • Request deletion of your data

  • Opt out of marketing communications at any time

To exercise your rights, email: hello@samraknots.com

6. Data Security

We take appropriate technical and organizational steps to protect your information against loss, misuse, or unauthorized access.

7. Social Media

We communicate with our customers and followers on platforms like Instagram, Facebook, Pinterest, TikTok, and YouTube. If you contact us through these platforms, we may receive limited personal information (such as your username, profile info, or public posts).

Please note that your interactions on those platforms are also governed by the respective platform’s privacy policy. We recommend reviewing them if you have concerns.

8. Contact Us

For any questions about this Privacy Policy or how your data is handled:

Samra Knots
📧 hello@samraknots.com
📍 Based in the UK – Shipping Worldwide