Frequently Asked Questions

Samra Knots is a small handmade business that creates boho-style macramé décor, accessories, and thoughtful gifts. Each piece is crafted with love using soft, eco-friendly cotton cord.

Yes, we do! If you’d like a specific color, size, or design — just let us know. Head to our Custom Orders page or message us directly. We’d love to create something just for you!

Definitely. We offer a range of earthy tones and soft pastels. Add your colour request at checkout, or message us before ordering to confirm availability.

Every Samra Knots piece is handmade with care — so please allow a little extra time for processing.

• Ready-made items: Usually ship within 5–7 business days, depending on availability.

• Made-to-order or out-of-stock items: May take up to 10–14 business days before shipping.

• Custom orders: Typically 10–15 business days to complete.
  If you’re on a deadline, feel free to message us — we’ll do our best to accommodate!

Currently, we only ship within the UK. We’re working on expanding our shipping options soon — stay tuned!

Yes! Every piece is carefully packed in eco-friendly, plastic-free packaging — perfect for gifting. Add a note at checkout if it’s for a special occasion, and we’ll include your message too!

To keep your macramé looking its best:

• Gently shake out dust or use a soft brush.

• Spot-clean with a damp cloth for small marks — avoid soaking.

• Always air dry (no machine washing or tumble drying).

• For wall hangings or charms, gently comb out fringe with your fingers or a wide-tooth comb.

• Keep away from heavy moisture or damp areas to maintain shape and texture.

Of course! Just leave your message at checkout and we’ll include it with your package.

If there’s an issue, please contact us within 3 days of receiving your item.

• Returns are accepted on non-custom items in their original condition.

• Custom pieces are not eligible for return unless they arrive damaged.

• Refunds are processed once we receive and inspect the returned item.

If it’s been more than 10 days since your order shipped and there’s no update, please reach out with your order number. We’ll contact the courier and help sort it out ASAP.

Come say hi! We share behind-the-scenes content, tutorials, and new launches here:
📍 Instagram, TikTok, Pinterest & Facebook – @samraknots

No problem — we’re just a message away!
Visit the Contact page or email us at hello@samraknots.com and we’ll reply as soon as we can (usually within 24 hours).